Making an appointment
Different health professionals deal with different problems and roles are changing. Many problems previously dealt with by a doctor are now dealt with by highly qualified nurses. Routine checks on blood pressure, diabetes, asthma & bronchitis, heart disease and diabetes are carried out by such nurses. Other problems may also be better dealt with by nursing staff or by health care assistants. If you are unsure who can best deal with your problem our reception staff will be happy to advise.
Open Access - Sit and wait
We will be running an open access / sit and wait surgery every Monday and Wednesday between 09.00 am - 10.30am only. No appointment is necessary but please be prepared to have to wait to be seen. There are usually three doctors working on the open access surgery.
Please be advised that if you are attending surgery for an “Open Access Appointment” there are time constraints that the Doctor needs to adhere to and only
one problem will be dealt with in your appointment.
Open Access clinics are held :
Monday & Friday 9.00am - 10.30am : Allerton Health Centre
Wednesday 9.00am – 10.30am: Girlington Health Centre.
No need to telephone just turn up!
This is to enable the practice to provide a more appropriate way of handling requests for same day appointments.
It would be very useful when you contact the surgery if you could give the receptionist brief details of the problem.
When you are phoned back the doctor/receptionist will either:
Deal with the problem over the phone.
Write a prescription for you to collect from the surgery.
Ask you to come down to the surgery to see the doctor or the nurse the same day.
Make a routine appointment for you to see a doctor or nurse
Arrange a home visit.
Routine appointments can be booked up to 4 weeks in advance with any of our GPs at either of our surgeries hopefully on a day and at a time to suit you. Appointments can be made by phone during opening hours or on-line.
Specialist Clinic Appointments
We offer a range of more specialised clinics including minor surgery, joint injections, contraception and sexual health, level 2 diabetes and most of the doctors have an area of speciality. These appointments are booked for you by our practitioners should they deem this to be appropriate.
If you wish to ask the doctor or nurse something but do not need to see them face-to-face then please ring and leave your number and details with the receptionist. Most calls will be returned the same day ( occasionally the next day if the the call was taken late in the day). Urgent telephone advice will be dealt with as above
If you wish to contact the practice or the clinical team members via email then please see contact us. This service should not be used for urgent enquiries as we cannot guarentee a response time. You should also be aware that email communications are not secure, so if your enquiry needs to be confidential please use other contact methods (ie via telephone). Prescriptions should be ordered by using the on -line service or handing your prescription request in at reception.