Accessible Information Standard
A new standard requiring anyone offering NHS care to make sure people with varying levels of sensory and Learning Disabilities can get hold of information in a format they can understand is coming into force this year. Called the Accessible Information Standard (AIS), the standard has five clear stages for the NHS to follow:
- Ask: identify if an individual has any communication/information needs relating to a disability or sensory loss.
- Record: record these needs in a clear, unambiguous and standardised way; electronically or using paper records (administrative systems or documents).
- Alert/flag/highlight: ensure recorded needs are ’highly visible’. Whenever a service user’s records are accessed by other staff members, they should be prompted to take action to communicate appropriately with the service user.
- Share: include information about a service user’s communication needs as part of existing data sharing processes and in accordance with existing information governance frameworks.
- Act: take steps to ensure the service user receives information they can access and are able to understand, because it has been delivered in the way that was requested.
Manor Medical Practice are working within the standard and therefore asking patients when they make contact with the surgery, to highlight any needs with regards to the way information is available. This will be recorded on your patient record for all future consultations and correspondence.
Please save and complete the Accessible Information Registration. Once completed you can email it to us on firstname.lastname@example.org or print off the form and bring it in to the practice.
More information on the Accessible Information Standard can be found on the NHS England website.
Please see our policies and downloads for easy read leaflets available.
If the easy ready leaflet you are looking for isn't available in policies & downloads, please try this website: http://easyhealth.org.uk/ This website provides a number of leaflets and information in easy read.
We have easy read books available at the practice and braille information booklets.
Braille Booklets available in practice:
Appointments questions to ask
Be Breast Aware
Healthy Start Application Leaflet
How to use your hearing aid
NHS Summary Care Record
NHS Breast Screening